How coverage works
Counselling is already part of your ICBC claim
Since 2021, every crash in BC is covered under Enhanced Care, a no-fault system that includes mental-health treatment. Here's what that means in plain language.
What's covered
12
Pre-approved sessions
Counselling sessions within the first 12 weeks after your accident, no approval needed. Extensions are routine when treatment is ongoing.
$0
Billed to you
We invoice ICBC directly at the approved rate. No receipts, no reimbursement, no user fees.
0
Referrals required
You don't need a doctor's note or an adjuster's sign-off to begin. You only need a claim number.
Timeline
What happens, and when
Most people are in a first session within a week of contacting us.
Day 0
You send the form
Or email. We ask for your claim number and the crash date. Nothing clinical yet.
Day 1-2
We confirm with ICBC
We verify the claim, set up direct billing and check whether you're inside the 12-week pre-approval window.
Day 2-5
First session
A 60-minute assessment by video or in person. You leave with a plan and a next appointment.
Week 12+
Extension if needed
If treatment is still helping, we submit a short report to your adjuster. Approvals are routine.
Crash was more than 12 weeks ago?
You're still covered. We submit a short treatment plan to your adjuster; approvals typically come back within days.
Start the formHaven't opened a claim yet?
Report the crash to ICBC online or by phone first, which takes about 15 minutes. Then come back with your claim number and we'll take it from there.
More in the FAQNot sure where your claim stands?
Send the form and we will check it with ICBC for you. It takes two minutes and costs nothing.